Route Pilot Pro gives voice-guided navigation for oversize/overweight moves along state-permitted routes. If something is not working, or your permit will not load, contact us and we will help.
01Contact us
Email support@routepilotpro.com. We reply within one business day.
To help us resolve it quickly, please include:
- The permit number and the issuing state.
- What you expected to happen, and what happened instead.
- Your device and OS version (for example, iPhone 15 on iOS 18).
- A screenshot or a photo of the permit, if you can share one.
02Loading a permit
- Scan the QR code. Open the app, tap Scan, and point the camera at the QR code printed on your permit.
- No QR code, or it will not scan? Tap Load PDF and pick the permit PDF from your files. This works for every state we support.
- The permit loads but the route looks wrong? Email us the permit number and the state. Route accuracy is the thing we care most about, and we investigate every report.
03Navigation
- Route Pilot Pro follows the route your permit prescribes, not the fastest route. Do not expect it to match a consumer navigation app.
- Location permission is required while driving so we can position you on the approved route and warn you if you leave it.
- If a stretch of the route is marked unconfirmed, treat the printed permit as authoritative and contact us.
Always follow the permit issued to you. The permit is the legal document. Route Pilot Pro is a driving aid, and it does not replace the permit, posted signage, or your own judgement on the road.
04Subscriptions and billing
- Scanning permits is free. A subscription is required to open a route for navigation.
- Purchases are handled by Apple. Manage or cancel a subscription in Settings › your name › Subscriptions on your device.
- Changed device, or reinstalled the app? Sign in with the same Apple account and use Restore Purchases.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. If a charge looks wrong, email us and we will help you sort it out.
05Account and data
- Sign in with Apple or Google. Your permits stay on your account across devices.
- To delete your account and the data attached to it, email support@routepilotpro.com from the address on the account.
- What we collect and why is set out in our Privacy Policy.
Support email